Do you ship internationally?

Yes, we deliver in Switzerland and all European countries.

How much does shipping cost?

Shipping costs vary by country:
- approx. 8–10 CHF for Switzerland
- approx. 8.5 CHF for France
- approx. 16 CHF within Europe

The exact price is calculated at checkout.

How long will my delivery take?

Switzerland: 3–5 business days
Europe: 7–10 business days

Can I return or exchange my item?

Yes, within 14 days of receiving your order. Items must be in original condition.

How do I request a refund or exchange?

Send an email to admin@tenlines.ch with your order number, issue description, and details of your exchange or return request.

Who pays for return shipping?

The customer is responsible for return shipping. For exchanges, we will cover the cost of sending the new item.